Shipping
1. Required Shipping Methods: Buyers from select countries are required to use registered mail or EMS Shipping.
2. Order Tracking: Tracking information is provided for all registered mail and expedited shipping orders.
3. Processing & Fulfillment: Orders are processed and generally shipped within 7 to 10 business days. However, some products may experience shipping delays due to temporary stock shortages. If this occurs, we will notify you via email (contact@getzeras.com).
4. Order Modifications: Requests for changes made after order submission cannot be guaranteed.
5. Returned Packages & Reshipment: We do not offer free reshipment for packages returned to us by the carrier. Buyers are responsible for any applicable reshipping costs. Please verify your shipping address carefully before completing your order.
Pre-order Product Special Policy
1. Product Identification: Items with "Pre-order" in their title are classified as pre-order products.
2. Fulfillment & Stock: Availability for pre-order items depends on factory production schedules. If an item is out of stock, shipping timelines may be unexpectedly extended. We are unable to provide estimated shipping dates for these items.
3. Final Sale & No Refunds: Due to production requirements, all pre-order purchases are non-refundable once placed.
4. Agreement: Placing an order for a pre-order product indicates your full understanding and acceptance of this policy.
Taxes
International orders may be subject to import duties and taxes. These charges are always the recipient’s responsibility. Fees charge depends on the country of delivery, and must be paid to the local tax authority upon receipt of your package. Our team are unable to predict whether or not you will be charged a fee or what that fee might be. Please contact your local customs office for further information.
Regular Shipping & Registered Shipping Service
Please note that the delivery time mentioned below is for reference only. Although the actual shipping time is punctual in most occasions. In some cases delivery time may vary due to traffic congestion, adverse weather, acts of custom inspection, etc.
For certain remote areas as designated by our logistics carriers, if the actual shipping cost exceeds the rate paid at checkout, we may contact you via contact@getzeras.com to collect additional shipping fees. In such cases, your package will not be dispatched until the remaining balance is settled.
Estimated Transit Times
Asia: 5–7 Days (by Land / by Air) | 7–12 Days (by Sea)
Europe: 10–15 Days (by Land / by Air) | 15–20 Days (by Sea)
Africa: 25–35 Days (by Sea)
North America: 7-10 Days (by Air) | 30–40 Days (by Sea)
South America: 35–45 Days (by Sea)
Oceania: 25–35 Days (by Sea)
Remote Areas (Designated by Our Logistic Partner): 45–80 Days (by Sea)
Please note that your tracking information will not update until the package is handed over to your local courier. This is completely normal, as your order is currently in transit via international air or sea freight.
*Delivery standard applies to working days in the destination and excludes the time for customs clearance.